Hamiu™ Thermal Micro Steam Eye Mask

Hamiu Shipping and Handling Policy

Welcome to Hamiu! By ordering from our website Hamiu.com (“Website”), you agree to our shipping terms. These terms ensure clear expectations and protect both parties involved.

1. General Information

At Hamiu, we prioritize transparency with delivery expectations by providing tracking for every order.

While we aim to keep our stock information accurate, occasional discrepancies may occur. If an item is unavailable at the time of purchase, your order will be shipped in multiple packages with separate tracking numbers.

If you receive tracking numbers but do not get your order, please contact our customer service within 14 days.

Our customer service team is available via phone, live chat, or through our Contact Us page.

2. Shipping Destinations

We offer shipping within the U.S. and from our warehouses located in Canada, Australia, and the Czech Republic.

3. Shipping Costs

Enjoy FREE worldwide shipping on all orders.

4. Delivery Terms

4.1 Domestic Shipping Time

Hamiu is not responsible for delays caused by flight issues, weather conditions, customs, or other factors beyond our control. In some countries, you might need to collect your order from local authorities.

4.2 International Shipping Time

International orders usually take 7-15 days to reach their destination, depending on location, courier, customs, and other factors beyond our control. In some countries, you might need to pick up your items from local authorities.

4.3 Order Processing Time

Orders are typically dispatched within 24 hours of payment. Preorders will be shipped within 25-30 days.

Our warehouse operates

Monday-Friday during standard business hours and is closed on national holidays.

4.4 Address Changes You can request a change of delivery address before your order is dispatched.

4.5 Shipping to P.O. Boxes

We do not ship to P.O. Box addresses due to courier service limitations.

4.6 Military Address Shipping

We ship to military addresses using USPS. Courier services are not available for these addresses.

4.7 Out-of-Stock Items

If an item is out of stock, we will hold your order until the item becomes available. Existing items in the order will be reserved.

4.8 Delayed Delivery If your order exceeds the estimated delivery time, contact us for an investigation.

5. Duties and Taxes

5.1 Sales Tax

Sales tax is included in the displayed price of goods.

5.2 Import Duties and Taxes

International shipments may incur import duties and taxes upon arrival. These fees are determined by your country's government and are not set by Hamiu.

We label packages as "Medical Supplies" to minimize duty charges, but customs officers may still apply fees. We do not refund any fees for orders confiscated by customs.

Familiarize yourself with your country’s customs regulations before ordering. Contact your local customs office for details.

Packages are marked with the purchase value according to international postal regulations and will not be marked as gifts.

5.3 Refusal to Pay Duties

Refusing to pay duties will result in the goods being abandoned, destroyed, or returned at your expense. No refunds will be issued. For clarity on potential customs fees, consult your local customs office before placing an order.

6. Order Cancellation

You may cancel your order within 4 hours of placement. If your order has already been dispatched, please refer to our Refund Policy.

7. Lost Packages

Hamiu uses third-party logistics and is not liable for lost or stolen items once they are shipped. We do not honor claims for lost or stolen items confirmed as "delivered."

8. Tracking Notifications

After dispatch, you will receive a tracking link to monitor your shipment's progress through the shipping provider’s updates.

9. Customer Service

For inquiries, please email us at support@hamiu.com, and our team will assist you.